Returns & Exchanges

MALIKO Returns Policy

We happily accept returns within 21 days of delivery (unless stated otherwise during promotional periods/festive holidays). To be eligible for a return, your item must be unused, unworn and in exactly the same condition that you received it. It must not be worn, washed or altered in any way. 

Once your return is received and inspected, you will receive a confirmation email to notify you that we have received your returned item and whether your return has been accepted. If approved, your refund will be processed immediately. Please allow up to 10 working days for returns to be processed once we have received them. 

FOR ALL RETURNS, PLEASE EMAIL
hello@malikodogs.com

We are happy to accept returns within 21 days of receiving your item in the following circumstances - if your return does not meet these conditions on examination then the return will be rejected.

  • The item has been purchased via the MALIKO website
  • The item is returned in its original condition, unworn with tags
  • The item has not been impacted by make up, tan, mud, slobber (!) or other marks from try-on
  • The item is safely packed to avoid damage in transit and details of the return request have been discussed and approved by us via hello@malikodogs.com

Non Returnable Items
All MALIKO items must be tried on with underwear.

Hygiene and our customers’ safety is very important, therefore certain items can’t be returned for refunds including:

  • Socks
  • Face coverings
  • Headbands

All items are inspected on return. 

Returns Information

For all customers (UK & International), If you have changed your mind about an item, we, unfortunately, do not offer free or local returns but do hope to offer this service in the future.

The cost of postage is not covered and therefore choice of postage provider is down to you although we recommend posting at a location that can weigh your parcel, provide a proof of postage receipt and an appropriate level of tracking/ insurance, particularly for international orders. Please keep hold of your proof of postage until your return has been completed as lost or misplaced parcels will not be refunded.

You must include your order number, name, address and reason for return on a piece of paper with the products.


Processing Times for Returns

Our aim is to always process returns as quickly as possible although it can take a little longer at busy times. Please retain all proof of postage receipts until you are satisfied your refund/exchange request has been completed.

Please allow up to 21 days to receive your refund. The refund will be made on to the same payment method used in your original purchase.

Reduced Refund

We will always refund the original payment amount for all items meeting the refund criteria. If you have changed your mind about your item, your shipping costs will not be refunded. If you are paying in a currency other than GBP, USD, EURO or CAD exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount. 

Exchanges

At this time we are unable to provide free/straight exchanges. If you wish to exchange an item, simply place an order for your required replacement on our website and return the initial item for a refund in full once received back to us.

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